EngageCX invites you to complete a personal video interview for consideration in all available work-at-home programs.

Below are specific directions; do not vary from the format.

Since this serves as your interview, prepare your answers accordingly before recording.
Ensure your internet connection is hardwired using an Ethernet cord.
Use only a USB headset to record your interview.
Record using ScreenPal, and do not use a webcam.
Upload your submission using the link at the bottom of these directions.
Submissions that exceed 2-4 minutes and exceed 20 MB will not upload to the system. If this occurs, please re-record your video and save it as the directions indicate.
Interviews emailed or submitted with background noise will not be accepted or considered.

OK, let's get started!

During the video certification process, you downloaded ScreenPal to complete the video. We will use the same software to complete the video interview.

Click on the ScreenPal icon on your desktop.
The software will open and is now ready to use.
You will get a countdown to begin recording once you click the Red REC button.
Plug in your USB headset to use as the audio recording device.

Let's record the video interview!

START VIDEO

Introduction:

Hello, my First and Last name is, and I reside in (city and state), which is in the time zone.

Q&A QUESTIONS:

Please read and answer the following questions during the interview:

Are you currently working or going to school?
All shifts work Monday through Friday; please indicate what you are available to work from the list below. (please be sure to select and convert to your time zone.)

We offer the following hours:

Full-time 6:00 AM - 2:30 PM Pacific - 40 hours weekly.

Full-time 7:00 AM - 3:30 PM Pacific - 40 hours weekly.

Can you fully commit to working the shift you indicated above without any shift variance for the first 30 days? (Please remember the time difference when answering)

As our advertisements indicate, we seek work-from-home contractor agents who are comfortable following a script to handle various call types. Please answer the following questions about your previous experience.

Do you have previous call center experience?
If yes, was this experience related to Inbound, Outbound, or Both?
Why are you seeking a work-from-home call center position?
Have you ever worked from home prior? If yes, for how long and for whom did you work?
What products or services have you represented?
How do you overcome objections while on a call?

We pride ourselves on being a leader in our industry and have committed to ensuring our team exceeds our clients' expectations.

Briefly tell us why we should contract with you.
What steps have you taken to ensure your workspace will remain quiet, secure, and professional during work hours?

Thank you!

Your video interview is now complete.

Click The Pause (II) Button to end your video.

File Type: MP4

File Name: Do not change.

Folder: Click browse, then click on desktop and click OK.

Select Publish.

The video will appear on your desktop.

Go to your desktop and find the file.

Play the recording to ensure you have completed the process, showing all requested screens with loud and clear audio.

Congratulations! Once you have completed and are happy with your submission, upload it to the link below:

https://engagecx.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=3472682&portalID=33330

Immediately upon successfully uploading your interview, you will receive an email with directions on completing the Proof of Identify and Address verification. Once processed, the file enters review status; if selected, you will receive an email requesting completion of the background check, paid for by EngageCX.

We will be in touch either way once the review is complete.

Thank you!

EngageCX invites you to complete a personal video interview for consideration in all available work-at-home programs.

Below are specific directions; do not vary from the format.

Since this serves as your interview, prepare your answers accordingly before recording.

Ensure your internet connection is hardwired using an Ethernet cord.

Use only a USB headset to record your interview.

Record using ScreenPal, and do not use a webcam.

Upload your submission using the link at the bottom of these directions.

Submissions that exceed 2-4 minutes and exceed 20 MB will not upload to the system. If this occurs, please re-record your video and save it as the directions indicate.

Interviews emailed or submitted with background noise will not be accepted or considered.

OK, let's get started!

During the video certification process, you downloaded ScreenPal to complete the video. We will use the same software to complete the video interview.

Click on the ScreenPal icon on your desktop.

The software will open and is now ready to use.

You will get a countdown to begin recording once you click the Red REC button.

Plug in your USB headset to use as the audio recording device. ​

Let's record the video interview!

START VIDEO

Introduction:

Hello, my First and Last name is________, and I reside in (city and state), which is in the ­­­­­­­­­­­­­­­­­­­­­­­­________time zone.

Q&A QUESTIONS:

Please read and answer the following questions during the interview:

Are you currently working or going to school?

All shifts work Monday through Friday; please indicate what you are available to work from the list below. (please be sure to select and convert to your time zone.)

We offer the following hours:

Full-time 6:00 AM - 2:30 PM Pacific - 40 hours weekly.

Full-time 7:00 AM - 3:30 PM Pacific - 40 hours weekly.

Can you fully commit to working the shift you indicated above without any shift variance for the first 30 days? (Please remember the time difference when answering)

As our advertisements indicate, we seek work-from-home contractor agents who are comfortable following a script to handle various call types. Please answer the following questions about your previous experience.

Do you have previous call center experience?

If yes, was this experience related to Inbound, Outbound, or Both?

Why are you seeking a work-from-home call center position?

Have you ever worked from home prior? If yes, for how long and for whom did you work?

What products or services have you represented?

How do you overcome objections while on a call?

We pride ourselves on being a leader in our industry and have committed to ensuring our team exceeds our clients' expectations.

Briefly tell us why we should contract with you.

What steps have you taken to ensure your workspace will remain quiet, secure, and professional during work hours?

Thank you!

Your video interview is now complete.

Click The Pause (II) Button to end your video.

File Type: MP4

File Name: Do not change.

Folder: Click browse, then click on desktop and click OK.

Select Publish.

The video will appear on your desktop.

Go to your desktop and find the file.

Play the recording to ensure you have completed the process, showing all requested screens with loud and clear audio.

Congratulations! Once you have completed and are happy with your submission, upload it to the link below:

https://engagecx.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=3472682&portalID=33330

We will be in touch either way once the review is complete.

Thank you!

Plug in your USB headset to use as the audio recording device.

Hello, my First and Last name is, and I reside in (city and state), which is in the time zone.

**Video Interview

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